Reservation Policies

At Val-e-Vue Resort, it’s our goal to make your stay a memorable and relaxing experience. The following policies were designed to help meet that goal. If you have any additional questions about our family & pet-friendly lodging accommodations at Lake of the Ozarks, please feel free to contact the resort directly at 573.873.5068. The office hours are 9 am – 6 pm. Please call during these hours for all non-emergency questions.

Check In / Check Out
Our check-in time is between 4:00 p.m. and 9:00 p.m. We will always accommodate late arrivals with advanced notice. We ask that you check out by 10:00 a.m. Please note that early arrivals will not be allowed into the rooms without an extra fee of $10.00 per hour and ABSOLUTELY NO CHECK-INS BEFORE NOON. If you are used to coming early and want to put your boat in and go fishing, that is allowed, otherwise please adjust your arrival time accordingly. We reserve the right to refuse service to anyone we deem necessary and to request that a guest staying at the resort leave if a situation becomes problematic. Guests on property at Val-e-vue Resort or Montego Bay Marina, using any facilities thereof, equipment, docks, ramps, boats, wave runners, paddle boards, water toys, rooms or contents thereof or anything associated with either business does so at their own risk and responsibility.

Deposits
We require a 50% deposit on all reservations by check, credit card (MasterCard, Visa, Discover) or money order for each unit reserved. Your verbal request will secure your reservation request until accepted by Val-e-Vue Resort and a deposit is received within 7 days of reservation. If you book within 48 hrs. of your arrival, please call to tell us you booked.

Cancellations
All reservations canceled within 30 days of arrival are non-refundable. If notice of cancellation is received prior to 30 days, refunds are solely at manager’s discretion. If a refund is issued, then a 10% cancellation fee will apply, whether cash or credit, no exceptions. There is no refund for early departures or late arrivals – you are responsible for the nights you reserved.

Reservations
With our online booking system you can always check availability and it’s easy to make your reservation – click here. Or if you prefer a more personalized service or have questions, call us at 573.873.5068 to reserve a cabin. Phones will be answered up to 9:00 p.m. Holiday weekends – Memorial Day, July 4th, Labor Day require a three-night stay. There are periods during July that a less-than-a-week-stay is available, but please contact for manager’s approval prior to booking. All units require a 2-night minimum stay. One-night stays allowed only with permission of manager, please call prior to booking.

Rates
All posted rates do not include taxes, boat slips, extra people or pets. A tab can be ran and added to your bill during your stay for other items such as boat rental, gas, fishing bait, ice cream, snacks, ice or products and souvenirs from the office.

Gift Certificate Reservations
For cancellation within 30 days of reservation, rescheduling will be permitted only if cabin can be rebooked. Otherwise you will forfeit your gift certificate. We will make every effort to rebook your unit. If we are successful, you can reschedule your gift certificate visit. Gift certificates must be used 1 year from purchase and there is no cash refund for any reason.

Smoking/Damage
Smoking is allowed outside only. No smoking of any kind is allowed inside the cabins or condos. There is a $200.00 fee if our smoking and pet policies are disregarded. This fee also strictly applies to units that are left damaged, unnecessarily dirty, or with destroyed property.

Quite Time
We do ask that you observe a quiet time from 11:00 pm on. We have a wide range of guests and schedules and want to ensure that everyone enjoys their stay. Quiet time does not mean you cannot be out and about the resort, but loud music, overly loud conversations, doors slamming or dogs barking are a few examples of unacceptable noise.

 

PET POLICIES

– Being animal lovers ourselves it’s our goal to ensure the safety of all furry friends that come to visit. We have a few simple rules that we insist on for the benefit of all. Please let us know at the time of your reservation if you will be bringing a pet. A maximum of 2 pets per unit allowed. You must pick up after them no matter the size of your pet, and pets must be on a leash when walking around the resort.

  • Pets are allowed in the individual cabins only.
  • Pets are an additional $12.50 per pet per night.
  • Pets are not to be left unattended all day in the cabins.
  • Pets must be on a leash walking around the resort.
  • We prefer pets to stay off the furniture, however if you are going to let your pet on the furniture, would you please cover it with a blanket.