Policies & FAQs
Reservation/Resort Policies
At Val-E-Vue Resort in Camdenton, Missouri, it’s our goal to make your stay a memorable and relaxing experience. The following policies were designed to help meet that goal. If you have any additional questions about our family & pet-friendly lodging at Lake of the Ozarks, please feel free to contact the resort directly at 573.873.5068. The office hours are 9 am – 6 pm. Please call during these hours for all non-emergency questions.
Reservations & Cancellations
How much money do I have to deposit to reserve?
We require a 50% deposit on all reservations by check, credit card (MasterCard, Visa, Discover, American Express) or money order for each unit reserved. Your verbal request will secure your reservation request until accepted by Val-E-Vue Resort and a deposit is received within 7 days of reservation. If you book within 48 hrs. of your arrival, please call to tell us you booked.
When can I cancel and get my deposit back?
All reservations cancelled within 30 days of arrival are non-refundable. If notice of cancellation is received prior to 30 days, refunds are solely at manager’s discretion. If a refund is issued, then a 10% cancellation fee will apply, whether cash or credit, no exceptions. There is no refund for early departures or late arrivals – you are responsible for the nights you reserved.
Is your booking calendar up to date?
Yes. With our real time online booking system, you can always check availability. If the calendar shows an open room, it is available. It’s easy to make your reservation – click here. Or if you prefer a more personalized service or have questions, call us at 573.873.5068 to reserve a cabin. Phones will be answered up to 7:00 p.m. Holiday weekends – Memorial Day, July 4th, Labor Day require a three-night stay. All units require a 2-night minimum stay. The lake house has a 3-night minimum. One-night stays are allowed only with permission of the manager, and there is a $50.00 extra fee. Please call.
What do the Rates include?
All posted rates do NOT include taxes, boat slips, extra people, misc charges or pets. A tab can be set up and added to your bill during your stay for other items such as boat rental, gas, fishing bait, snacks, ice or apparel and souvenirs from the office.
What are the gift certificate reservation policies?
For cancellation within 30 days of a reservation on a room using a gift certificate, rescheduling will be permitted only if the accommodation can be rebooked. Otherwise you will forfeit your gift certificate. We will make every effort to rebook your unit. If we are successful, you can reschedule your gift certificate visit. Gift certificates must be used 1 year from purchase, and there is no cash refund for any reason.
Resort Policies
What are the check in/check out times? Can I check in early?
We have several options for check-in for you. Free check-in is from 2-4. If there are several units turning that day, your unit may not be ready by 2:00, but all units are guaranteed by 4:00 pm. If you would like to check-in between 12:00 and 2:00 there is a $40.00 extra charge. Please let me know if you are wanting an earlier check-in.
ABSOLUTELY NO CHECK-INS BEFORE NOON. If you are used to coming early and want to put your boat in and go fishing, that is allowed, otherwise please adjust your arrival time accordingly.
Check-out time is 10:00 am. We reserve the right to refuse service to anyone we deem necessary and to request that a guest staying at the resort leave if a situation becomes problematic. Guests on property at Val-E-Vue Resort or Montego Bay Marina, using any facilities thereof, equipment, docks, ramps, boats, wave runners, paddle boards, water toys, rooms or contents thereof or anything associated with either business does so at their own risk and responsibility.
What are the check-out requirements?
Check out is 10:00 am. At the end of your stay, we ask that you take your trash out to the metal dumpster behind the pavilion. Please do all dishes. Clean dishes can be left in the strainers. You do not need to strip any beds. Please leave your unit as neat and clean as you found it when you arrived.
Do you have WI-FI?
Free WI-FI is offered at the resort, it IS NOT GUARANTEED in any unit or cabin. If you need Wi-Fi for work or other things, please bring your own hot spot.
Where can I smoke?
Smoking is allowed outside only. No smoking or vaping of any kind is allowed inside the cabins, condos or the lake house. This includes medical devices of any kind. There is a $200.00 fee if our smoking and pet policies are disregarded. This fee also strictly applies to units that are left damaged, unnecessarily dirty, or with destroyed property.
Is there a quiet time?
We do ask that you observe a quiet time from 10:00 pm on. We have a wide range of guests and schedules and want to ensure that everyone enjoys their stay. Quiet time does not mean you cannot be out and about the resort, but loud music, overly loud conversations, doors slamming or dogs barking are a few examples of unacceptable noise.
Can we have fireworks?
No, fireworks are allowed on the resort property at any time, including July 4th.
Do you have a swimming pool?
No, we have a swimming dock. No fishing is allowed on the swim dock. There is also no diving off the swim dock. This is for bare feet, small children and others who are not fishing. DO NOT take chairs from the cabins and condos to the swim dock. The chairs on the swim dock are chained down for a reason.
Do you provide grills?
Yes, we have charcoal grills. You will need to bring your own charcoal. All grills – gas and charcoal – are to be kept off the decks and away from the sides of the cabins. ALL ASH from grills need to be taken to the metal trash dumpster or put in the ash cans provided. Please make sure the ash is not hot before putting ash in the dumpster. PLEASE do not dump ash in the grass, in the rocks around the cabins, in the flower beds or anywhere else but the metal trash dumpster (located behind the pavilion). No grills may be used inside the pavilion area where the concrete is-electric cookers are ok. Please use grills and oil fryers in the rocky area between the pavilion and the fire pit.
Pet Policies
Can I bring my dog?
Yes. Being animal lovers ourselves, it’s our goal to ensure the safety of all furry friends that come to visit. We have a few simple rules that we insist on for the benefit of all. Please let us know at the time of your reservation if you will be bringing a pet. A maximum of 2 pets per unit is allowed. No matter the size of your pet, you must pick up after them, and pets must be on a leash when walking around the resort.
- Pets are allowed in the individual cabins only – 3, 4, 5, 6, 7, 8 & the lake house
- Pets in the cabins are an additional $30.00 per pet per night-max 2 pets per unit. The fee for the lake house for pets is $50.00 per pet per night.
- Pets are not to be left unattended all day in the cabins.
- Pets must be on a leash walking around the resort.
- You must pick up after your pets – ALL SIZES OF DOGS INCLUDED, EVEN SMALL DOGS.
- We prefer pets to stay off the furniture; however, if you are going to let your pet on the furniture, please cover the furniture with a blanket.